Customers contact us through Google search, exhibitions, social media, or referrals to learn more about our thermoforming machines and manufacturing capabilities.

At this stage, we help customers quickly determine whether our machines are suitable for their products.

After the initial contact, customers can gain a deeper understanding of our factory and capabilities through:

• Online video meetings and factory walkthroughs
• On-site visits to our Shantou factory
• Visits to customer factories where our machines are already in operation (upon request)

This step helps customers better understand our manufacturing strength, machine quality, and real production performance, building confidence before moving forward.

Our sales and engineering team communicates closely with the customer to fully understand production requirements, including:

• Plastic material (PP, PET, PS, PLA, CPET, etc.)
• Product type, size, and thickness
• Target production capacity
• Automation requirements (stacking, punching, cutting, etc.)
• Factory power supply and layout
• Whether auxiliary equipment is required, such as crusher, chiller, air compressor, packaging machine, and other supporting systems

Based on this information, we evaluate the overall production process and provide complete thermoforming production line solutions, from raw material handling to finished product packaging. Each solution is customized for the individual customer, aiming to save time and reduce actual operating costs by offering integrated services covering the main machine, auxiliary equipment, and spare parts sourcing.

Accurate requirement confirmation ensures stable production, consistent product quality, and smooth integration of the entire line.

Based on the confirmed requirements, we recommend the most suitable machine model and provide a complete technical solution, including:

• Forming area and station layout
• Negative pressure or Positive and negative pressure
• Mold structure and automation options

Detailed technical specifications, layouts, and reference cases are provided to support customer decision-making.

After the technical solution is confirmed, we issue a formal quotation covering:

• Machine base configuration price
• Optional equipment and molds
• Estimated lead time
• Trade terms (EXW / FOB / CIF)
• Payment terms

Final pricing may vary according to machine configuration and customization requirements.

Before order confirmation, both parties finalize:

• Machine technical parameters and layout
• Product drawings and mold details
• Electrical standards (voltage and frequency)
• Inspection and acceptance criteria

A sales contract and technical agreement are then signed to ensure clear execution.

After receiving the deposit, the machine enters the manufacturing stage:

• Machine frame processing and assembly
• Electrical and control system installation
• Forming, cutting, and stacking unit assembly
• Mold manufacturing and matching

The standard production period is 30–45 days, depending on the machine model and configuration.

Before shipment, each machine undergoes comprehensive testing:

• Mechanical and electrical system inspection
• Trial production using materials required by the customer
• Adjustment to produce suitable samples that meet customer requirements

We provide testing videos and send samples to the customer for confirmation.

On-site inspection at our factory is also warmly welcomed. If customers visit our factory, we provide full reception services, including pick-up from the railway station or airport and assistance throughout the visit until their return.

After final approval, the machine is professionally packed with moisture-proof and shock-resistant export packaging.

When packing the machine, we include a set of complimentary spare parts for customer backup and daily maintenance. A complete machine operation manual and troubleshooting guide, including alarm descriptions and solutions, are also provided to help customers operate and maintain the machine efficiently.

We cooperate with stable and long-term freight forwarding partners and can assist customers with the entire shipping process, including export documents, logistics coordination, and delivery arrangements.

This allows customers to receive their machines smoothly without worrying about shipping procedures or documentation.

After delivery, we provide comprehensive after-sales service, including:

• Installation and commissioning guidance (remote or on-site)
• Free on-site service by our engineers for up to 7 days at the customer’s factory, covering installation support, machine adjustment, and production guidance
• Operator training and maintenance instructions
• Fast response to any technical issues
• Regular follow-up to understand machine usage habits and help optimize production performance

All machines are covered by a 2-year warranty.

The mold base / mold table is covered by a 5-year warranty, ensuring long-term stability and reliability.

Long-term technical support and spare parts supply are always available.

Our goal is not only to supply machines, but to deliver complete thermoforming production line solutions and build long-term partnerships with our customers.